User Terms

This is an electronic record under the Information Technology Act, 2000 and needs no signature. It is published under Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

tikk.at is operated by Ahura Technosoft LLP, a limited liability partnership registered under the Limited Liability Partnership Act, 2008, having its registered office at D 2003, Sun Central Place, Opposite Iscon Platinum, Bopal Cross Roads, Bopal, Ahmedabad, Gujarat 380058.

By creating an account, buying a ticket, or using tikk.at - including a tikk.at checkout opened from an organiser’s own website - you accept these terms, our Privacy Policy and our Refund & Cancellation Policy. If you don’t accept them, don’t use the platform.

tikk.at is a technology platform that lists events, collects payment, and issues and delivers tickets.

Events are conceived, priced, promoted, staffed and delivered by independent event organisers. We are not the organiser, promoter, venue, performer, or employer of anyone at the event. We do not control whether an event happens, when it happens, what it contains, or how it is run.

Your contract to attend the event is with the organiser. Your contract with us is for ticketing.

We act as the organiser’s limited agent for collecting payment. Payments are collected through Razorpay and settled to the organiser.

• You must be 18 or over to hold an account or buy a ticket. By transacting you confirm you are. A person who is not competent to contract under the Indian Contract Act, 1872 may not use the platform. Events may admit people under 18; an adult must buy for them and is responsible for them.
• If you buy without registering, we create an account on your mobile number so you can access your tickets. You’ll see this at checkout.
• Access is verified by a one-time password sent over WhatsApp. Never share your OTP. Everything done through your account is your responsibility.
• Give accurate details. Your mobile number and email are how your ticket reaches you - a typo means a lost ticket, and we may not be able to recover it.
• We may suspend or close accounts involved in fraud, chargebacks, bot activity, unauthorised resale, or breach of these terms.

The ticket price is set by the organiser.

We charge a convenience fee for our ticketing service. It varies by event and by sales channel. The ticket price, the convenience fee, any payment charges and applicable GST are all displayed to you before you pay. The total shown at checkout is the total you pay.

Where a discount code applies, the discount is funded by the organiser and reduces the ticket price. Our convenience fee is calculated on the undiscounted ticket price.

The convenience fee is non-refundable in all circumstances, including where an event is cancelled. The same applies to payment gateway charges and taxes on those fees.

We issue an invoice for our own fees. Tax invoices for the ticket itself are issued by the organiser, not by us.

• A ticket is a limited, revocable licence to attend a specific event, subject to the organiser’s and venue’s rules. It is not property and confers no other rights.
• Tickets are delivered as a QR code to your registered WhatsApp number, your email, or both, depending on the event. Delivery depends on third-party networks including WhatsApp. We are not liable for delay or failure caused by those networks, by an incorrect number or address, or by a blocked or deactivated WhatsApp account. Your ticket is always available in your tikk.at account.
• The QR code is fixed at the time of purchase and is valid for one admission of the stated quantity. Screenshots, forwards and copies all resolve to the same code. Whoever presents it first is admitted. If someone else uses your code before you, entry may be refused, no replacement or refund is due, and we are not liable.
• Do not publish your QR code anywhere public, including social media.
• Carry valid government photo ID. The organiser may require it, and may require it to match the booking.

Where the platform allows it, you may transfer a ticket to another tikk.at user, or split a multi-ticket order into separate codes. When you do:

• The original code is invalidated and a new one issued. Only the current code is valid.
• The transfer is final and cannot be reversed by us.
• The recipient becomes bound by these terms.
• We do not change the name on a ticket. Transfer is the only route.

You may not resell a ticket for more than you paid, auction it, or buy tickets for the purpose of resale, without the organiser’s written permission. You may not use bots, scripts or automated tools to buy tickets. Tickets obtained or dealt with in breach of this may be cancelled without refund.

Complimentary passes issued by an organiser or by us are subject to these terms, carry no monetary value, are not refundable or exchangeable, and may be revoked at any time before the event.

Joining a waitlist is not a booking and gives you no right to a ticket. If a ticket becomes available you may be offered it for a limited period. The price at the time of the offer applies.

Entry rules, age limits, dress code, prohibited items, security and bag checks, photography, alcohol service, re-entry and timings are set by the organiser and the venue. We publish what the organiser gives us.

The organiser may refuse entry or remove you for breaching those rules. Any refund in that situation is a matter between you and the organiser.

You attend at your own risk. Safety, crowd management, permits, licences, insurance and everything else at the venue are the organiser’s responsibility.

The organiser may change the line-up, timing, venue or format, or postpone or cancel the event. We pass on what the organiser tells us as soon as we have it, over WhatsApp, email or both. Refunds are governed by our Refund & Cancellation Policy and by the organiser’s own terms for that event.

Each event page may carry the organiser’s own terms. Those govern the event itself.

Where the organiser’s terms conflict with these terms on anything relating to the ticketing transaction - payment, fees, delivery, your account, or your personal data - these terms prevail. On anything relating to the event itself, the organiser’s terms prevail.

Where checkout opens from an organiser’s website, the transaction takes place with tikk.at and these terms and our Privacy Policy apply, alongside the organiser’s own event terms.

The organiser’s website, its content, claims, pricing displays, cookies and tracking tools are the organiser’s responsibility, not ours. The organiser’s website may be notified that a purchase was completed.

Use the platform unlawfully; impersonate anyone; upload anything defamatory, obscene, infringing, or harmful to a child; probe or interfere with security; scrape, frame or reverse-engineer the platform; use it to resell or tout; raise false refund or chargeback claims; or use another person’s payment instrument without authority.

The tikk.at name, logo, software, design and content belong to us. Event artwork and descriptions belong to the organiser. Nothing in these terms transfers any rights to you.

The platform is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free service. To the fullest extent permitted by law:

• We are not liable for the event - its cancellation, postponement, quality, content, delay or safety, or the acts or omissions of the organiser, venue or performers.
• We are not liable for failures of third-party networks, including WhatsApp, email, payment networks or the internet.
• We are not liable for indirect, incidental or consequential loss, or for loss of profit, opportunity, data or enjoyment.
• Our total liability for any claim is capped at the amount you paid us for the affected order.

Nothing here excludes liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019.

You indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse or transfer of a ticket, or your violation of law or a third party’s rights.

Neither party is liable for failure caused by events beyond reasonable control - natural disaster, epidemic, war, riot, terrorism, government order, strike, or failure of power or telecommunications networks.

Write to support@tikk.at with your order number. We acknowledge within 48 hours with a ticket number and resolve within 30 days.

Grievance Officer: Yohaan Tavadia, Designated Partner, Ahura Technosoft LLP · support@tikk.at · 87995 68085 · D 2003, Sun Central Place, Opposite Iscon Platinum, Bopal Cross Roads, Bopal, Ahmedabad, Gujarat 380058 · Mon-Fri, 11:00-18:00 IST.

If unresolved, you may contact the National Consumer Helpline on 1915 or the appropriate consumer forum.

We may update these terms. Material changes are notified in-app, by WhatsApp or by email. Continued use after that means you accept them.

Indian law. Courts at Ahmedabad, Gujarat have exclusive jurisdiction, subject to a consumer’s statutory right to proceed where they reside.