Refund & Cancellation Policy

All ticket sales on tikk.at are final. Tickets are non-refundable, non-cancellable and non-exchangeable unless the organiser of that specific event says otherwise.

Each organiser sets the refund policy for its own event. It is shown on the event page before you pay. Read it before buying.

tikk.at is a platform. We collect payment on behalf of the organiser and settle it to them shortly after purchase. We do not hold your money and we do not decide whether a refund is due. That decision rests with the organiser, who bears the cost of running the event.

Not a ground for refund. This includes being unable to attend, illness, travel disruption, a clash in your plans, buying the wrong ticket type, wrong quantity or wrong date, or the event not meeting your expectations.

Where the platform allows it, you may transfer your ticket to someone else instead. See the User Terms.

The convenience fee is charged for our ticketing service, which is delivered the moment your ticket is issued. It is non-refundable in all circumstances, including where an event is cancelled. The same applies to payment gateway charges and taxes on those fees.

If an organiser cancels an event outright, we will contact you on your registered WhatsApp number or email with the organiser’s decision on refunds.

Where the organiser confirms a refund and funds it, we will process the refund of the ticket price to your original payment method. Refunds are initiated within 5 working days of the organiser confirming and funding, and typically reach your account within a further 5 to 7 working days depending on your bank.

Where an organiser does not confirm or fund a refund, we will tell you and give you the organiser’s contact details. Your claim in that situation is against the organiser. We will support you with your booking records and reasonable assistance, but we cannot refund money we have already settled to the organiser and have not recovered.

Your ticket remains valid for the rescheduled date unless the organiser says otherwise. A change of line-up, running order, timing, venue, artist or format is not by itself a ground for refund. If the organiser’s policy permits a refund on postponement, claim it within 7 days of the announcement.

Refusal or removal for breaching the organiser’s or venue’s rules - including intoxication, prohibited items, failing security checks, not meeting an age requirement, or lacking valid ID - carries no refund.

No refund for arriving late, leaving early, or missing part of an event.

Once transferred, a ticket belongs to the recipient. No refund is due to the original buyer.

Because the QR code is fixed at purchase, the first valid scan is admitted. If your code was used by someone else, no refund or replacement is due.

Carry no monetary value. Not refundable or exchangeable.

Discounts are funded by the organiser. Where a refund is approved, only the amount you actually paid is refunded. Used codes are not reinstated unless the organiser agrees.

If money is debited but no ticket is issued, the transaction is normally auto-reversed by your bank or payment provider within 5 working days. If it isn’t, write to us with your transaction reference and we will pursue it with Razorpay. Under RBI’s turnaround-time framework you may be entitled to compensation for a delayed reversal.

Duplicate payments for the same order are verified and refunded within 7 working days of verification.

Talk to us before raising a chargeback - most issues resolve faster directly. We may suspend your account and cancel the associated tickets while a chargeback is under investigation. Chargebacks found to be fraudulent may be reported to the payment network, the organiser, and law enforcement.

Write to support@tikk.at from your registered email, or message us on WhatsApp, with your order number and the reason.

We acknowledge every request within 48 hours with a ticket number and respond within 30 days.

Grievance Officer: Yohaan Tavadia, Designated Partner, Ahura Technosoft LLP · support@tikk.at · 87995 68085 · D 2003, Sun Central Place, Opposite Iscon Platinum, Bopal Cross Roads, Bopal, Ahmedabad, Gujarat 380058 · Mon-Fri, 11:00-18:00 IST.

If you are not satisfied, you may contact the National Consumer Helpline on 1915 or the appropriate consumer forum.